Customer Support Engineer H/F

Join iXblue Customer Support Buisness Unit:

At the core of the company groups, team up with 20+ support engineers across the globe. Belong in a variety of technical backgrounds and expertise. Proudly provide 24/7 support to our customer. Assist them to meet their day-to-day objectives. Contribute with prompt, accurate and reliable answers to their questions. Whether they need a simple advice or a further understanding of the technology, they can contact you! Apply and become a:

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Contract
Permanent
Category
Technical Support/Customer Services & Support
Country
France
City
La Ciotat
Mission

Your duties and responsibilities:

  • Represent iXblue to customers both internally and externally.
  • Remote support to customer:
    • Follow-up and respond all hot-line, hot-mail, and customer requests.
    • Document, analyze, report and record customer claims on the database.
  • On-site support to customer: 
    • Pre-survey, installation, commissioning, training, demo, technical assistance.
    • Prepare, execute, feedback, debrief, report and follow up.
    • Within global geographical zone.
  • Internal support
    • Interact with all iXblue teams to move forward your support cases.
    • Assist sales team and project teams on pre-sale and after sales activities.
    • Link with the maintenance team for maintenance follow up.
  • Team work
    • Go through continuous internal as well as self-directed training on all related products.
    • Own and continuously improve back office support procedures and tools.
    • Share and get knowledge, new skills, with the team.

 

You are an expert of the SeapiX product:

  • You become a technical expert of the SeapiX product: http://seapix.ixblue.com/
  • Familiar with the fishery industry.
    • Fishery acoustics, knowledge/culture in signal transmission and processing.
    • Capability to work at sea up to 6 BF sea state onboard 25m or larger fishing vessels
    • Background in fishing methods (Trawling, Seining) and gears, maritime navigation
    • Charting system understanding,
Required qualifications & skills

Your expertise:

  • Initial formation / Background:
    • Graduate from ENSM / Ecole Navale
    • BTS “Maritime Maintenance des systems electro naval”
    • Fisherman background with 5+ years of experience
    • Currently “electronics manager” or similar position in a fishing fleet.
    • Bachelor’s Degree in Engineering (Electronic, Software or Mechanical Engineering).
  • Service-oriented attitude and results-oriented culture to provide customer satisfaction.
  • Strong analytical and problem solving skills. Resourceful.
  • Self-motivated, technically curious, ability to think and work independently.
  • Software experience with Debian console, Windows Network management, Windows command prompt, SSH, FTP and other solutions.
  • Exceptional communication: verbal and written.
  • Multi-cultural awareness and experience.
  • Fluent English required. Spanish knowledge.

.Travel:  30~50% of the time, up to 110 days/year.